Privacy policy.

Last updated: November 2025

At Ferren Bathrooms, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you contact us, complete one of our online forms, or use our website www.ferrenbathrooms.co.uk.

1. Who We Are

Ferren Bathrooms is a bathroom design, supply, and installation company serving South East London and surrounding areas.
Registered business name: Space Renovations London Ltd T/A Ferren Bathrooms
Website: www.ferrenbathrooms.co.uk
Email: info@ferrenbathrooms.co.uk

For the purposes of the UK General Data Protection Regulation (UK GDPR), Ferren Bathrooms is the data controller of your personal data.

2. What Information We Collect

When you contact us, request a quote, or fill in one of our forms (for example, through Facebook or our website), we may collect:

  • Your name

  • Contact details (email address, phone number, postcode)

  • Project details or preferences you share (e.g., bathroom size, renovation type)

  • Any correspondence or communication between you and our team

We only collect information that is relevant to providing you with our services.

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiry or provide a quotation

  • Arrange consultations and manage ongoing projects

  • Send you information you’ve requested (such as bathroom design ideas or service updates)

  • Improve our services and advertising performance

  • Comply with legal or regulatory obligations

We do not sell or rent your personal data to any third parties.

4. Marketing Communications

If you opt in to receive updates, promotions, or offers, we may contact you via email, phone, or social media.
You can opt out of marketing messages at any time by:

5. Sharing Your Information

We may share your data with trusted third-party service providers who help us deliver our services, such as:

  • Advertising platforms (e.g., Meta, Google)

  • Customer management and email systems

  • Website hosting and analytics providers

All third parties we work with are required to keep your data secure and use it only for the purpose we specify.

6. Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for — typically up to 24 months after your last contact with us, unless required by law to keep it longer.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (the “right to be forgotten”)

  • Object to processing or restrict how we use your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

You can exercise these rights by contacting us at info@ferrenbathrooms.co.uk.

8. Security

We take appropriate security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website at www.ferrenbathrooms.co.uk/privacy-policy.